Customer Service Training

• 
• 
• 
• 
• 
• 
• 

Home / Course Outlines / Customer Service Training Course Outline

Customer Service Excellence

Purpose:

To equip your customer service team with the skills, approaches and mind-set to deliver genuine excellence in customer service.

Participants will learn how to:

• Assess their current customer service skills and identify improvements
• View their current performance from a customers perspective
• Appreciate how customer service impacts profitability and job security
• Maximise personal impact and communicate on many different levels
• Lead conversations effectively and seamlessly to positive outcomes
• Develop rapport with customers at the deepest level
• Use subtle questions to place the customer in a positive emotional state
• Use excellent customer service as a sales-generation tool
• Ethically influence customers to recommend your company to others
• Maintain a balance between quality and productivity

Duration: Intensive 1 and 2 day training programmes are available.

Training programmes that you may also be interested in include:

• NLP Persuasion Skills
  Tailored to tackle the most challenging customer conversations and create worthwhile customer solutions.
• Assertiveness Skills
  Designed to create a step-change in self-awareness and self-confidence when dealing with challenging customers.
• Customer Service - Team Building
  To re-vitalise customer service teams and create clear focus and commitment to customer satisfaction.

Call Summit today on 0845 052 3701 to find out how your company can benefit from our unique call centre training programmes.