Call Centre Training

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Home / Course Outlines / Call Centre Service Excellence Training Course

Call Centre Service Excellence

Purpose:

To provide participants with the skills and personal motivation to enhance the level of service delivered to customers in the call centre environment.

Participants will learn how to:

• Direct successful conversations with callers
• Develop deep levels of rapport quickly and easily
• Apply unique solution-focused thinking techniques
• Support themselves and colleagues more productively
• Reduce call duration times whilst enhancing service quality
• Enhance personal productivity and commitment
• Implement a supportive coaching environment
• Develop an awareness of personal 'blind spots'
• Maximise personal impact with callers and colleagues
• Understand how behaviors drive communication and commitment

Duration: Intensive 1 and 2 day training programmes are available.

Training programmes that you may also be interested in include:

• Customer Service Excellence
  Designed to create a step-change in customer satisfaction rather than service.
• Customer Service - Team Building
  To re-vitalise customer service teams and create clear focus and commitment to customer satisfaction.
• NLP Persuasion Skills
  Tailored to tackle the most challenging customer conversations and create worthwhile customer solutions.

Call Summit today on 0845 052 3701 to find out how your company can benefit from our unique call centre training programmes.