Call Centre Management Training

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Home / Course Outlines / Call Centre Management Training Course

Call Centre Management Training

Purpose:

To equip call centre managers with an in-depth understanding of 'how' to maximise personal, team and operational performance whilst managing the fast-paced environment and pressures associated with the call centre environment.

Participants will learn how to:

• Apply proven, practical call centre people management practices
• Balance the technology and people sides of managing a call centre
• Genuinely empower team leaders
• Coach colleagues towards exemplary performance and deal with poor performance
• Understand call centre strategy
• Focus on generating improved operational performance
• Manage themselves more productively and improve teamwork

Duration: 1and 2 day programmes are available.

Training programmes that you may also be interested in include:

• Coaching Skills Training
  To maximise personal ownership of results, enhance teamwork and efficiency.
• Attendance Management
  To quickly and effectively address short-term absence patterns and improve commitment.
• Team Building - Enhancing Communication
  To maximise team effectiveness, communication and quality.

Call Summit today on 0845 052 3701 to find out how your company can benefit from our unique call centre training programmes.