Another Satisfied Client - ClientTestimonial ::

Companies Must Make Time To Develop Their Workforce
Companies often don't release their people for personal development programmes due to operational pressures. This piece gives our thoughts. - 11 June 2003

Companies Transferring Overseas Face Potential Backlash
This piece details some of the issues potentially facing companies who transfer their customer facing operations overseas. - 12 May 2003

Call Centres - Over Managed and Under Lead
Published in Contact Center World and UK national press, this item details how the focus on productivity impacts customer and employee experience. - 11 May 2003

Most Company Training Results In Failure
Research company MORI establsihed that UK businesses wate billions of pounds on training that just doesn't add value to the organisation. Summit gives it's own thoughts. - 14 March 2003

Widespread Doorstep Mis-Selling
This piece published in regional press covers the issues facing consumers when they encounter doorstep sales reps using strong arm tactics. - 04 March 2003