Another Satisfied Client - ClientTestimonial ::

WorldCom Need More Than A Name Change
Publshed in Berkshire media and featured on radio. - 17 July 2003

No Excuses for Call Centre Under Performance
Published internationally in industry media and on radio. - 10 July 2003

Business Leaders Must Change - Restoring Employee Loyalty
Call Centre execttives are under pressure to deliver the results. this piece comments on issues facing leaders and front-line employees. - 14 June 2003

Yorkshire Forward Back Up Consultant's Claims
OUtsourcing overseas is becoming the easy option for executives rather than a last resort. This open letter from Yorkshire Forward was published world-wide in support of Summit's comments on the subject. - 14 June 2003

Call Centre Threat Is Closer To Home Than India
This piece published in UK regional press and industry media world-wide suggests that the UK call centre's biggest threat is it's continuing underperformance - not India. - 14 June 2003