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Kirk Newsholme - Customer Service Testimonial
We appointed Summit to deliver a half-day conference training event focusing on maximising client satisfaction.
The whole company participated in the event and the feedback from our team was excellent. The event was fun, worthwhile and will certainly help Kirk Newsholme grow in terms of attracting new clients and delivering an even higher quality of service to our existing clients.
I am happy to recommend Summit to other companies.
Managing Director
Kirk Newsholme Chartered Accountants and Business Advisors
- 02 May 2008
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Denplan Ltd - Emotional Intelligence Project Testimonial
I am writing in support of Summit Training who ran a series of emotional intelligence workshops for us.
Originally planned as four workshops covering our management team, we eventually ran nine as we cascaded the programme to our supervisory team.
The programme was very successful for several reasons including the content, delivery and the feeling of well being and enthusiasm it generated in all those who attended it. Many of the hints and tips given are still being used by our employees as they aim to improve the way they work together.
I would recommend Summit to anyone reading this who is considering running such a programme.
Head of Human Resources
Denplan Limited
- 02 May 2008
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GE Capital Europe Client Testimonial - Customer Service
I engaged Summit to develop and implement customer service training across a newly established shared service centre in the UK. Due to the success of this training in the UK, I additionally engaged them to deliver this training in the Netherlands, France and Germany.
Summit understood our needs, and came up with a solution that met these. We received extremely positive feedback regarding the delivery of the training sessions, and they succeeded in engaging all of the participants. The pre-work which Summit coordinated was also key to the success of the programme, and the follow up documentation produced by Summit following each session gave us a method of ensuring that the results were sustainable for the long term.
Our employees and customers have seen the positive benefits of the training, and I would recommend Summit to organisations that are looking for a training solution that is tailored to their specific needs, that engages employees and which has a tangible impact on the organisation.
HR Manager
GE Employee & Financial Services - 24 April 2008
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