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Home / Consulting Services / Call Centre Consultants

Call Centre Consulting

We have become trusted media commentators on call centre performance because of our ability to deliver immediate, measurable and sustainable improvements in call centre performance.

Our range of call centre training solutions include:

• Call Centre Management Skills
• Call Centre Coaching Skills
• The Emotionally Intelligent Manager
• Motivational Management
• Proactive People Management
• Management Coaching
• Call Centre Customer Service Excellence
• Creating 'Raving Fans'
• Call Centre Attendance Management
• Managing Poor Performance
• Call Centre Team Building
• Trainer Training for Call Centres

Our range of consultancy solutions include:

• Strategy Development
• Call Centre 'Health check' Survey
• Designing Performance Management and Appraisal Systems
• Managing Transition to 'Contact Centre'
• Maximising Customer Retention
• Knowledge Management

With increasing consumer complaints, high staff turnover and even more executives choosing to slash costs and relocate call centre operations overseas, the best time to improve your call centre performance is now.

Please call our office on +44 (0)1422 258 659 or email us for more details.